Information Communications Technician
โก Includes 3 x Free Professional Qualifications
๐ Level 3
โ 13 – 15 months + Assessment
๐ป Live Virtual Learning (approx 2 hours training per week)
๐ Off The Job Training (approx 4 hours per week)
๐ท๏ธ ยฃFree – ยฃ15,000 – Check Funding
Introduction
Information Communication Technicians play a vital role in maintaining and optimising the computer and communication systems used by organisations. These systems power operations and support decision making, ensuring businesses run smoothly and securely.ย ย
They use infrastructure management tools to automate key tasks, including provisioning, testing, deployment, and monitoring of IT and telecommunications components.ย
Our apprenticeship is designed to equip individuals with the knowledge and skills to ensure the efficient operation and management of IT and telecommunications infrastructure, including hardware, software, networks, data storage and cloud services.
๐ Choosing the right Level 3 Technician Apprenticeship
We offer four distinct Level 3 Technician Apprenticeship programmes, each tailored to meet specific needs and skill sets. Understanding the unique aspects of these programmes is crucial to selecting the best fit for your team or potential apprentice. To simplify the decision-making process, weโve created an easy-to-follow flowchart to guide you: Flowchart
Who can do this apprenticeship?
This apprenticeship is designed for individuals working in computer and communications systems support roles.ย
Apprenticeship candidates are likely to be working as:ย
- Communications / Telecommunications Technicianย
- Help Desk Supportย
- IT Field Technicianย
- IT Support Analyst / Officerย
- Network Support / IT Support Officerย
- Maintenance Support Technicianย
Candidates will need toโฆย
- Be employed in or being hired into a job role with computer and communications systems support responsibilitiesย
- Be working on real-world IT systems support projects to showcase their knowledge and skillsย
- Have support from their employer to dedicate approximately 8 hours a week to trainingย
โ Core content
- Understand and apply key concepts of IT support
- Communicate with stakeholders using appropriate language
- Apply IT support principles, including asset management and data backup
- Demonstrate good working practice, including asset management and data backup
- Implement system hardening and resilience using appropriate tools and assessments
- Understand networking principles and manage components to support IT operations
- Apply cyber security best practices in line with relevant compliance frameworks and legislation
- Awareness of Cloud Platforms and the uses of Cloud Services in IT support
- Plan, test and implement a project with quality assurance and reports
For more information you can visit Skills England and browse the full Level 3 Information Communications Technician Apprenticeship Standard.
โก Included Professional Qualifications (free of charge)
Weโre committed to maximising the impact of our apprenticeships and include professional courses (at no extra cost)โฏin the majority of our apprenticeships. These give apprentices industry-recognised qualifications that enrich learning, build confidence and deliver even greater value organisations.
The following Professional Qualifications are now included with this apprenticeship:
- CompTIA A+
- Cisco: IT Essentials
- Cisco: Intro to Modern AI
Each course comprises of additional learning, live online with a trainer, exam preparation and the final exams. For more information see our Additional Professional Qualificationsย page.
๐ฅ๏ธ Tools and Technologies
The following systems, tools and software are required for apprentices to effectively participate in and complete their apprenticeshipโฆ
- Microsoft Office (Word, Excel, PowerPoint)ย
- Microsoft Teams
- OneFile e-portfolio (web-based)ย
- Web browser (for Mac users Chrome is recommended)ย ย
- Questionmark โ for remote proctored examinations with BCSย
- Practice Labs
- Latest version of Cisco Packet Tracer (available to download via NetAcad accounts once created)
- Wireshark
- Hyper-V Manager (should be enabled to allow the creation of virtual machines, in line with minimum system requirements). Alternatively, VirtualBox may be used; however, all labs are delivered using Hyper-V.
The following tools and applications are recommended to support learners throughout their apprenticeshipโฆ
- Sysinternals Suite
- Microsoft Message Analyzer
- PowerShell ISE
- Python 3
๐ข Live online learning
Our interactive live, online training model is designed to create a flexible learning environment without losing any of the benefits of in-person teaching. An apprenticeship with LearnTech typically looks likeโฆย
- Live weekly online sessions โ 2 hours per week
- Off-the-job training (OTJT) - Weekly hours are programme specific (see top of page)
- Immersive learning experience through Microsoft Teams Classroomย
- Maximum classroom size of 12 ensures a highly effective trainer to student ratioย
- Monthly 1 to 1 mentor meetings
- Maths and Englishย - if required
โถ๏ธ Discover more with our 5 minute Typical Week in Training video.

Neil Brighton
Head of Department Infrastructure,
Cyber and Networking
Neil is a Head of Department and a technical trainer at LearnTech, responsible for the development of infrastructure apprenticeships. Since starting a career in education in 2002, Neil has been dedicated to sharing his expertise in computing, teaching a wide range of subjects from ECDL and Level 3 qualifications to Postgraduate Degrees.ย
Before joining LearnTech, Neil managed the Digital and Computing Department at his local college and university centre, demonstrating his leadership and commitment to student success. His interests lie in Cyber Security and Networking, plus he enjoys specialising in PC builds and installs.ย
Neilโs blend of technical knowledge and hands-on teaching experience ensures his students gain both the theoretical understanding and practical skills they need to thrive in todayโs IT industry.ย
View Course Brochure
View Course Infographic
Key information all on one page…
Apprenticeship Timeline
The modules shown in the timeline below will be covered by all apprentices on this programme.
Use the arrows on each side below to navigate.
Why employers choose LearnTech…
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Employer Contact Form
Tech apprenticeships offer a great way for your business to develop skilled employees tailored to your organisationโs needs. Weโre here to support you in all aspects of your tech and data apprenticeship needs.
If youโre ready for a no obligation Employer Information Session via Teams, or would just like more details at this stage, please complete the form below and weโll be in touch!
Potential Apprentice (Employed) Contact Form
If you're currently employed in a role that offers experience related to the apprenticeship youโre interested in, please fill in the contact form below and we'll be in touch soon!
An apprenticeship is a job with training leading to a qualification. So, if youโre NOT currently employed in a suitable role, here are the three main ways to start an apprenticeship...
1 - Apply for an apprenticeship vacancy. Visit our Apprenticeship Vacancies Page to view our current opportunities. You can also explore all available apprenticeship vacancies in England using the government website findapprenticeship.service.gov.uk, where you can filter by your interests and location, plus save your searches and get email alerts for new vacancies.
2 - Talk to your current employer. If you're interested in an apprenticeship as part of your career development, speak with your employer. Following this, you can contact us to book an information session to find out more about the programmes youโre interested in.
3 โ Approach another employer. Consider approaching a potential employer with a proposal to join their team as an apprentice. Many have succeeded with this approach, showing their enthusiasm for work and learning.
For more information about becoming an apprentice, explore our Apprentice Guide.
We wish you the best of luck in your future career ๐
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Employer comments

Employing tech apprentices enable career development and allows for better integration into the team and organisation.
Itโs really good to see the appetite to learn from them and they exceed our expectations.
Our experience with LearnTech has been excellent.
Iโd advise other employers considering taking on an apprentice to ensure the apprenticeship is planned out as much as possible and use mentors to help make it a success.

Bringing a UX apprentice into our team has delivered clear benefits and has helped us address a long-standing challenge in recruiting people with the right skills locally.
After struggling to find candidates with the UX capabilities and practical experience we needed, we made the decision to 'grow our own talent' and Jess has proven herself to be a really valuable member of the team.
Sheโs been productive from day one, reducing pressure on existing staff.
Jenny Syrett
Senior UX Manager

LearnTech has been an outstanding partner in supporting our learning and development goals.
Every member of their team is dedicated to the success of learners, creating an experience that is not only professional but truly impactful.
This learner-centred approach makes their services stand out and ensures that individuals feel supported throughout their journey.
We highly value their expertise and collaborative spirit in meeting the councilโs needs.
Agnes Bailey
OD Consultant

Dylan was the first apprentice weโd taken on, and it was as much a learning experience for the company as for him.
It has certainly sold us on the benefits of apprenticeships, and we see it as a great way to recruit and develop new employees. The return on investment is worth it, but itโs also great to be able to do something to help people get started in the industry.
Dylan was our first apprentice, he definitely wonโt be the last.
Jon Gooch
Senior Developer

Weโve been employing tech apprentices for a couple of years and the benefits are clear - career development, an improved training culture, better skills across the team and valuable knowledge sharing. Weโve seen returns as early as mid-course, with full ROI within a year.
The most rewarding part is watching apprentices grow and support colleagues, while consistently meeting our expectations. On completion of their apprenticeship, they typically go on to special projects with potential for career progression.
Our advice to other employers - keep apprenticeships part of daily conversations, not just for quarterly reviews. Embed their learning into day-to-day activities.
Our experience with LearnTech has been great, and weโve enjoyed working with them.

Our experience with tech apprenticeships is positive. Apprentices contribute to career development and improve our training culture. We typically see a return on investment within six months and they often exceed our expectations, taking on greater responsibility.
The most rewarding aspect is seeing their growth, personally and professionally. For example, Matt began his apprenticeship two years ago, has gone from strength to strength, achieved a Distinction and is now employed as a Data Analyst. His willingness to learn has been invaluable.
I encourage other employers to explore all the apprenticeships LearnTech offers - our experience with them has been very good.
Oliver Hosking
Senior Data Analyst

We've been employing tech apprentices for over three years and the most rewarding part is watching them grow, taking ownership of projects and eventually running with them independently. Our apprentices consistently exceed expectations, often taking on more responsibility than originally outlined. Zeb and Ellie, for example, have earned promotions within the company and distinctions across three apprenticeships.
LearnTech has been a great training partner. Our apprentices are happy and we've been consistently impressed with their progress. My advice to other employers - give your apprentices every opportunity to grow and prove themselves. The results speak for themselves.
Adam Archer
Intelligence Delivery Team Lead

We've been super happy with LearnTech as a provider. As this is our first time employing apprentices within our organisation, the pathway from the day 1 engagement, through onboarding and into the apprenticeship programme itself has been clear and well supported.
Our apprentices have brought new and fresh perspectives into the business. Their innovative ideas help keep us current and complement our more experienced team members. It's great to have a pipeline or new talent, whom we can help nurture and grow, and we hope our apprentices will want to forge long term careers with us.
Caroline Topper
COO

Weโve been employing tech apprentices for over two years. One of the biggest benefits is the ability to bring in short-term, funded roles that allow us to assess candidates' potential for permanent positions.
The most rewarding aspect is watching individuals at the start of their careers develop valuable skills and experience, that will stand them in good stead for the future.
LearnTech has been very good to work with. For other employers, Iโd advise being clear on the level of apprenticeship you recruit for. It makes a significant difference to the apprenticeโs starting point and their ability to contribute.
Service Portfolio Manager

Throughout the cohort with LearnTech, our apprentices have been supported and nourished as learners. The weekly classroom sessions have worked wonderfully with our apprentices being able to ask relevant questions when it matters.
Throughout their journey, their mentor has been a massive help of ensuring our apprentices are on target and raising concerns when needed. So much so, we have requested them to mentor our next cohort of apprentices. We look forward to another fantastic year with LearnTech!
Ash Lavington
Service Desk Manager

Our experience with LearnTech as our training provider has been great. For employers considering a tech apprentice, my advice is to plan meaningful, engaging projects that not only interest the apprentice but also provide real value to the team.
Vikki Armstrong
Head of Digital Relationship Management

Calum, achieved a distinction in his apprenticeship and has become a trusted team member, regularly taking on additional responsibilities. LearnTech has been amazing. Georgina has kept me well-informed throughout and Iโm grateful for the support throughout.
For any employer considering a tech apprentice, Iโd say itโs a truly rewarding experience.

Our experience with LearnTech has been very goodโprofessional service, knowledgeable trainers, and positive feedback from our apprentice throughout. Weโre already planning to take on more apprentices through LearnTech in the future. They have given a professional, high-quality service, with our apprentice finding the course good and the trainer knowledgeable.
Tom Broadbent
Head of Digital Transformation

Apprenticeships support career development, strengthen our workplace culture and align well with our focus on renewables and training. The most rewarding part is watching apprentices grow in confidence and learn to collaborate with others. Typically, they take on additional responsibility through project work alongside their formal training, and many go on to further training or receive promotions.
Our experience with LearnTech has been great - straightforward and supportive throughout. To employers considering a tech apprentice - make sure you truly have the time to train them properly or a reliable team who can. The effort is absolutely worth it.


