Information Communications Technician

โšก Includes 3 x Free Professional Qualifications

๐ŸŽ“ Level 3
โŒ› 13 – 15 months + Assessment
๐Ÿ’ป Live Virtual Learning (approx 2 hours training per week)
๐Ÿ“Š Off The Job Training (approx 4 hours per week)
๐Ÿท๏ธ ยฃFree – ยฃ15,000 – Check Funding

๏š

Introduction

Information Communication Technicians play a vital role in maintaining and optimising the computer and communication systems used by organisations. These systems power operations and support decision making, ensuring businesses run smoothly and securely.ย ย 

They use infrastructure management tools to automate key tasks, including provisioning, testing, deployment, and monitoring of IT and telecommunications components.ย 

Our apprenticeship is designed to equip individuals with the knowledge and skills to ensure the efficient operation and management of IT and telecommunications infrastructure, including hardware, software, networks, data storage and cloud services.

๐Ÿ”€ Choosing the right Level 3 Technician Apprenticeship

We offer four distinct Level 3 Technician Apprenticeship programmes, each tailored to meet specific needs and skill sets. Understanding the unique aspects of these programmes is crucial to selecting the best fit for your team or potential apprentice. To simplify the decision-making process, weโ€™ve created an easy-to-follow flowchart to guide you: Flowchart

๏”‰

Who can do this apprenticeship?

This apprenticeship is designed for individuals working in computer and communications systems support roles.ย 

Apprenticeship candidates are likely to be working as:ย 

  • Communications / Telecommunications Technicianย 
  • Help Desk Supportย 
  • IT Field Technicianย 
  • IT Support Analyst / Officerย 
  • Network Support / IT Support Officerย 
  • Maintenance Support Technicianย 

Candidates will need toโ€ฆย 

  • Be employed in or being hired into a job role with computer and communications systems support responsibilitiesย 
  • Be working on real-world IT systems support projects to showcase their knowledge and skillsย 
  • Have support from their employer to dedicate approximately 8 hours a week to trainingย 

โœ… Core content

  • Understand and apply key concepts of IT support
  • Communicate with stakeholders using appropriate language
  • Apply IT support principles, including asset management and data backup
  • Demonstrate good working practice, including asset management and data backup
  • Implement system hardening and resilience using appropriate tools and assessments
  • Understand networking principles and manage components to support IT operations
  • Apply cyber security best practices in line with relevant compliance frameworks and legislation
  • Awareness of Cloud Platforms and the uses of Cloud Services in IT support
  • Plan, test and implement a project with quality assurance and reports

For more information you can visit Skills England and browse the full Level 3 Information Communications Technician Apprenticeship Standard.

โšก Included Professional Qualifications (free of charge)

Weโ€™re committed to maximising the impact of our apprenticeships and include professional courses (at no extra cost)โ€ฏin the majority of our apprenticeships. These give apprentices industry-recognised qualifications that enrich learning, build confidence and deliver even greater value organisations.

The following Professional Qualifications are now included with this apprenticeship:

  • CompTIA A+
  • Cisco: IT Essentials
  • Cisco: Intro to Modern AI

Each course comprises of additional learning, live online with a trainer, exam preparation and the final exams. For more information see our Additional Professional Qualificationsย page.

๐Ÿ–ฅ๏ธ Tools and Technologies

The following systems, tools and software are required for apprentices to effectively participate in and complete their apprenticeshipโ€ฆ

  • Microsoft Office (Word, Excel, PowerPoint)ย 
  • Microsoft Teams
  • OneFile e-portfolio (web-based)ย 
  • Web browser (for Mac users Chrome is recommended)ย ย 
  • Questionmark โ€“ for remote proctored examinations with BCSย 
  • Practice Labs
  • Latest version of Cisco Packet Tracer (available to download via NetAcad accounts once created)
  • Wireshark
  • Hyper-V Manager (should be enabled to allow the creation of virtual machines, in line with minimum system requirements). Alternatively, VirtualBox may be used; however, all labs are delivered using Hyper-V.

The following tools and applications are recommended to support learners throughout their apprenticeshipโ€ฆ

  • Sysinternals Suite
  • Microsoft Message Analyzer
  • PowerShell ISE
  • Python 3

๐ŸŸข Live online learning

Our interactive live, online training model is designed to create a flexible learning environment without losing any of the benefits of in-person teaching. An apprenticeship with LearnTech typically looks likeโ€ฆย 

  • Live weekly online sessions โ€“ 2 hours per week
  • Off-the-job training (OTJT) - Weekly hours are programme specific (see top of page)
  • Immersive learning experience through Microsoft Teams Classroomย 
  • Maximum classroom size of 12 ensures a highly effective trainer to student ratioย 
  • Monthly 1 to 1 mentor meetings
  • Maths and Englishย - if required

โ–ถ๏ธ Discover more with our 5 minute Typical Week in Training video.

Neil Brighton

Head of Department Infrastructure,
Cyber and Networking

Neil is a Head of Department and a technical trainer at LearnTech, responsible for the development of infrastructure apprenticeships. Since starting a career in education in 2002, Neil has been dedicated to sharing his expertise in computing, teaching a wide range of subjects from ECDL and Level 3 qualifications to Postgraduate Degrees.ย 

Before joining LearnTech, Neil managed the Digital and Computing Department at his local college and university centre, demonstrating his leadership and commitment to student success. His interests lie in Cyber Security and Networking, plus he enjoys specialising in PC builds and installs.ย 

Neilโ€™s blend of technical knowledge and hands-on teaching experience ensures his students gain both the theoretical understanding and practical skills they need to thrive in todayโ€™s IT industry.ย 

View Course Brochure

View Course Infographic

Key information all on one page…

Apprenticeship Timeline

The modules shown in the timeline below will be covered by all apprentices on this programme.

Use the arrows on each side below to navigate.

Initial Steps
Enquiry to Enrolment

๐Ÿ“… Typically 4 – 8 weeks

What happens:

The employer, apprentice and LearnTech design the bespoke apprenticeship training plan, and complete the required paperwork.

Training Module
Introduction to IT Support

๐Ÿ“… 5 weeks

Module focus:

Introduction to the key concepts of IT support, applying these concepts, documentation, troubleshooting, maintenance and more.

Training Module
Work in IT Support

๐Ÿ“… 13 weeks

Module focus:

The principles of IT Support – good working practice, hardware, systems and functions, backup, storage solutions and assets secure disposal.

Training Module
Stability & Resilience

๐Ÿ“… 8 weeks

Module focus:

Prepare systems for resilience by applying various hardening techniques and implementing industry-standard best practices.

Training Module
Introduction to Networks

๐Ÿ“… 12 weeks

Module focus:

Understand the principles of networks and networking models, and relate these concepts to practical IT support.

Training Module
Security

๐Ÿ“… 6 weeks

Module focus:

Understand relevant compliance frameworks and legislation, cyber threats and demonstrate how to apply good cyber security practices.

Training Module
Cloud Systems

๐Ÿ“… 8 weeks

Module focus:

Understand the various applications of cloud services in IT support and develop an awareness of different cloud platforms.

Training Module
Testing & Problem Solving

๐Ÿ“… 6 weeks

Module focus:

Plan, test and implement projects while ensuring quality assurance and producing comprehensive reports.

Training Module
Support & Catchup Sessions

๐Ÿ“… 6 weeks

Module focus:

Support for learners who need additional help, by providing extra learning opportunities on topics they find challenging.

Training Module
Gateway & Assessment Prep

๐Ÿ“… 3 weeks

Module focus:

Gateway is the evaluation period between completing training and final preparations for assessment.

Assessment
Apprenticeship Assessment

๐Ÿ“… Up to 3 months

What happens:

The apprentice demonstrates their knowledge and skills against the apprenticeship criteria, through various methods, to gain their qualification.

Onward Journey
Alumni & Continued Development

๐Ÿ“… After successful completion

What happens:

Weโ€™re keen to offer your apprentice support to develop further & opportunities to share their skills.

Why employers choose LearnTech…

A banner illustrates four points: "Full access to our trainers if you want to talk tech" with a computer icon, "No salespeople" with a crossed-out figure, "Employer-designed delivery model" with a network icon, and "Science-backed training" with a brain icon.

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Employer Contact Form

 

Tech apprenticeships offer a great way for your business to develop skilled employees tailored to your organisationโ€™s needs. Weโ€™re here to support you in all aspects of your tech and data apprenticeship needs.

If youโ€™re ready for a no obligation Employer Information Session via Teams, or would just like more details at this stage, please complete the form below and weโ€™ll be in touch!

Potential Apprentice (Employed) Contact Form

 

If you're currently employed in a role that offers experience related to the apprenticeship youโ€™re interested in, please fill in the contact form below and we'll be in touch soon!

An apprenticeship is a job with training leading to a qualification. So, if youโ€™re NOT currently employed in a suitable role, here are the three main ways to start an apprenticeship...

1 - Apply for an apprenticeship vacancy. Visit our Apprenticeship Vacancies Page to view our current opportunities. You can also explore all available apprenticeship vacancies in England using the government website findapprenticeship.service.gov.uk, where you can filter by your interests and location, plus save your searches and get email alerts for new vacancies.

2 - Talk to your current employer. If you're interested in an apprenticeship as part of your career development, speak with your employer. Following this, you can contact us to book an information session to find out more about the programmes youโ€™re interested in.

3 โ€“ Approach another employer. Consider approaching a potential employer with a proposal to join their team as an apprentice. Many have succeeded with this approach, showing their enthusiasm for work and learning.

For more information about becoming an apprentice, explore our Apprentice Guide.

We wish you the best of luck in your future career ๐Ÿ™‚

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For more employer information (including funding) please visit our Employer Guide, or contact us.